The Baddour Center provides superior fulfillment services for a number of marketing promotions at FedEx. The new customer Welcome Kit is especially important because it provides to customers essential customized information about their new account. Baddour coordinates production for this kit with accuracy and precision to ensure that our customers receive the kit that has been personalized to their needs. Last year, the FedEx Welcome Kit underwent a major redesign which impacted Baddour by significantly increasing their workload. The Baddour Center was able to handle this increase with ease and at a competitive cost. In addition, their attention to quality and excellent customer service makes them a valuable supplier to FedEx.
Gayle M. Christensen
Global Brand Management
Conwood Company, L.P.
Over the past 22 years Conwood has established a strong relationship with The Baddour Center. They offer us services such as product transportation, inventory management, and production fulfillment. The Baddour Center has made it possible for Conwood to meet and exceed our customer's needs. The Baddour Center is always willing to meet each challenge, new or old, head on and lend help in any way possible. They make it a priority to know our products, production needs, and deadlines, providing a quality product in a very timely manner.
Our products are constantly growing and changing and The Baddour Center continues to grow with us. They coordinate and produce many diverse products and maintain the corresponding inventory to do the various jobs requested. We have always found them to be very reliable and cost efficient. We look forward to keeping Baddour a valuable part of the Conwood team.
Director of Procurement
Hamilton Beach<>Proctor Silex, Inc.
The Baddour Center responded to our needs in a very organized and professional manner. Their associates completed our project in a timely manner in full compliance to our customer's expectations. Pick-ups and deliveries were on time as scheduled. Hamilton Beach was very pleased with the courteous and professional manner exhibited by all their staff. We look forward to working on future projects with the Baddour Center Team.
Maria E. Fipps
BMW Senatobia RDC
The Baddour Center assisted BMW with a repackaging project of around 44,000 pieces. The project was outside of our normal scope of work and The Baddour Center stepped in without hesitation. Although the project was not large, it was well executed by the staff at Baddour and their associates. The outsourcing costs for the project was reasonable and very cost effective to BMW. The worked performed by The Baddour Center was timely, accurate and very well planned. We at BMW Senatobia Regional Distribution Center look forward to working with The Baddour Center whenever we have projects in the future.
B & M Printing Company
As president of B&M printing company for the last 15 years, we have established many relationships based on doing what other printers would not or could not do in the time frame some of our accounts required. Our philosophy was not turning down work, regardless of how difficult. However, even with a 24 hour, 7 days operation, this would not have been possible without partners like The Baddour Center. They made it their business to know our business and could pick up the work, complete the job and deliver directly to the customer. I could usually go over the job on the phone, send a sample of the work required with instructions. On one occasion, some of our supervisors went to the center to work with them on a very large and very important job. They returned with a greater degree of confidence that we were in good hands with Baddour. We also found them to be very competitive and very reliable. They will continue to be a part of our team when we need extra help on meeting deadlines.
Kindness Revolution by Ed Horrell
ED HORRELL has been writing and consulting on customer service issues for over 20 years. He is the host of the syndicated Talk About Service radio show and podcast. A popular speaker, he addresses more than 120 audiences a year. He lives in Memphis, Tennessee.
Kindness Revolution quote from preface page xii....
During this quest, it became clear to me that there was something that drove certain companies to provide exceptional and compassionate customer service. Many were clearly head and shoulders above the others. They include L.L. Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children's Research Center, The Ritz-Carlton, FedEx, and an outsource company to FedEx - the inspiring Baddour Center....
Kindness Revolution quote from Chapter 9 page 102....
I have been speaking and writing on customer service for years, have been involved in consulting projects that involved customer loyalty and retention. I'm going to tell you right now that I have never encountered a place where the basic concepts of customer service, the underlying principles, are so inherently practiced as at the Baddour Center. If you need to 'fix' your customer service operations, you need to go there with a bucket and bring back everything you can in the way of attitude, pride, and trust.